The installation of the charge point is usually completed within 2 to 3 weeks after your order. Due to busy areas in your district, this period may differ, but we will always try to carry out your installation as quickly as possible.

Yes, if you want to adjust the group box from 1 to 3 phases, including a main switch but excluding request from the network operator, we can take care of that for you during installation.

We do not do the grid reinforcement ourselves, but your grid operator does it for you. For this they have to visit you after we have made the adjustments in the group cabinet. There are costs associated with this, which you can find on the website of your network operator.

Request your grid reinforcement via www.mijnconnector.nl, you have to do that yourself due to GDPR.

Our price for this option is included with the package of your choice and will be charged afterwards. After your order you can indicate in the online chimney form that we send you that you want to have your group box adjusted to 3 phases.

Yes, pole mounting is possible as an option – as standard we mount the charger on the wall. The costs for this, including burying the pole and mounting the charging point, can be found on our installation page.

You can order the pole of your choice directly with the charger, just like the other options available for your charger. For a beautiful post, also consider our ChargeMakers wooden post - handmade from Douglas wood with a concrete base included. And the cables run neatly on the inside.

For most of the used modifications of our packages we have the options and prices on our installation page. If you want to use one or more of these options, you can indicate this in the inspection form that we send you after ordering. The additional costs will be invoiced afterwards.

If your installation consists entirely of customization that does not fall under our standard packages, we will be happy to make a tailor-made offer for you.

If you need extra cable because your charger moves further away from your meter box, optional extras are available for both power and data cables, as well as upgrades from 4mm2 to 6mm2 power cables.

The extra costs vary depending on the type of cable and the required length and the prices can be found on our installation page with the package of your choice.

ChargeMakers offers a 2-year warranty on the installation of the charging point.

Installation package Complete is suitable for situations in which the charging point is placed close to the meter cupboard and includes a power cable of a maximum of 10 meters and a UTP data cable of a maximum of 10 meters.

Installation package Complete Plus is intended for situations where more excavation and cable is required, with a power cable of up to 15 meters and a UTP data cable of up to 15 meters, as well as excavation and paving up to 3 meters included.

After your order you will receive the link to our online chimney form for a remote chimney. You fill this in, including photos of the meter cupboard and information about your main connection, among other things.

As soon as we have received all your data and everything is correct, our installer will do the technical inspection to see whether the installation can be carried out or whether any changes are required. For example, because there is no room in the group box for the earth leakage circuit breaker or because your smart meter is not smart enough.

We will discuss the outcome of the inspection with you in order to arrive at a suitable installation plan and then we can start planning the installation. The 2-3 weeks lead time for installation will start from then on, because we have no influence on how long we spend on the fireplace and the outcome of the fireplace.

After installing your charge point, you will receive an explanation of how it works from a professional installer.